Country Chrysler Dodge Jeep in Oxford

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Country C-D-J-R Rewards Program

Terms and Conditions

(January 2011)

The following document describes the terms and conditions on which Country C-D-J-R

offers you access to and use of the Country C-D-J-R Rewards Program.

Overview of the Preferred Owner Program

1.    The Country C-D-J-R Rewards Program is a loyalty program sponsored by Country C-D-J-R

through which owners can earn dollars by: purchasing a vehicle (new and used), customer paid

service labor and parts or accessories from Country C-D-J-R.

      2. All dollars earned can be used at the Country C-D-J-R store ONLY.

A. Participation in the Program

1. All customers who have purchased a vehicle, had service (labor and/or parts)

performed on their vehicles, bought accessories and/or parts from Country C-D-J-R. The Program is open

to all Country C-D-J-R customers who are over the age of 18.

2. Dealership Employees are eligible to participate in the Program on a limited basis.

3. Fleet customers or wholesale customers are not eligible to participate in the

Program.

4. The Sales and Service managers offer the Program invitation to the customer ? in

person or via emailed/mailed invitation.

5. Participation in the Program constitutes each Preferred Owner?s full and

unconditional agreement to these Terms and Conditions.

6. The personal information that is collected from you in connection with the Program

will be used in accordance with the dealership?s Privacy Policy.

B. Earning Program Dollars

1. When you are first enrolled in the Program, the Rewards Owner will receive a

Country C-D-J-R Rewards card. The card is to be used for each eligible transaction.

2. Dollars are earned in the following ways:

a. Vehicle purchase earns $250 toward a future new or used vehicle purchase.

b. Each customer paid service event (parts and labor) earns 5% of total dollars spent (less tax)

 towards a future service, parts, accessory sale or vehicle purchase.

c. Each parts and/or accessory purchase earns 5% of total dollars spent

(less tax) towards a future service, parts or accessory sale or vehicle purchase.

d. Coupons and other special offers may not be used in conjunction with the Program.

Transactions that utilize a coupon, service contract, or other special offer will not receive the 5% reward.

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C. Using Program Points (Dollars)

1.    Reward Owners can use their ?Sales? and/or ?Service? reward dollars for non ?special fixed price*? vehicle purchase

transactions up to a maximum of $500.00. Reward Owners can only use their ?Service? reward dollars for service

(parts and labor) expense, parts and/or accessory purchase up to a maximum of $3000.00 in any one transaction.

2. Dollars expire within 36 months.

3. Reward dollars have no cash value.

4. Reward dollars are non-transferable.

5. Reward dollars can only be used at Country C-D-J-R.

6. Returned items purchased with Reward dollars will not be exchanged for cash. The

returned item?s program value will be returned to the preferred owner?s account.

7. Manufacturer rules will not allow the redemption of Rewards Dollars on new vehicle purchases that utilize the

Employee Purchase Program. Employees are able to use their Reward Dollars on pre-owned vehicles.

D. Modification and Termination of the Program

1.Country C-D-J-R may modify any of the terms and conditions governing the

Program ? including, but not limited to, the methods through which dollars can be

earned, how the Program can be used, the value of the earned dollars, at any time,

without notice, even though these changes may affect the Reward Owner?s ability to

use the dollars that have all ready been earned.

2. The Program has no pre-determined termination date and may continue until such

time that Country C-D-J-R may terminate the program at any time, with no notice

given.

3. The Reward Owners continued participation in the Program constitutes the Reward

Owners acceptance of any changes made to these Terms and Conditions. The

Reward Owners are responsible for remaining knowledgeable as to any changes

that Country C-D-J-R may make to these Terms and Conditions. The most current

version will be available on the Reward Owner?s Website and will supersede all

previous versions of the Terms and Conditions.

E. General Terms and Conditions

1. Accrued Preferred Owner Dollars do not constitute property of a Reward Owner and

have no value outside of the program. Reward Owner dollars are credits that

Country C-D-J-R may revoke at any time as set forth herein. Reward Program

points may not be exchanged for cash, assigned, bartered, or transferred, except as

set forth herein, and are not transferable upon death, as part of a domestic relations

matter, or otherwise by operation of law.

2. Each Reward member is responsible for ensuring that the information in his/her

account is accurate and kept current.

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F. Limitation of Liability

1. By participating in the Program, each Reward Owner accepts all responsibility for,

and hereby indemnifies and holds harmless Country C-D-J-R, and each of the

their related companies, General Motors, Maritz , FMR and each such company?s

respective officers, directors, employees, shareholders, agents, and successors, and

assigns (the ?Released Parties?), from and against any claims that may arise from

actions taken by such Member or for any unauthorized access to Preferred Owner?s

account from a third party.

2. UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO,

NEGLIGENCE, SHALL THE RELEASED PARTIES BE LIABLE FOR ANY DIRECT,

INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING

OUT OF THE PROGRAM. EVEN IF ANY OR ALL OF THE RELEASED PARTIES

HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME

JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF

INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE SUCH

EXCLUSIONS MAY NOT APPLY TO YOU. IF A REWARDS OWNER PROVES

THAT COUNTRY C-D-J-R HAS IMPROPERLY DENIED THAT PREFERRED

OWNER EARNED DOLLARS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT

AMOUNT OF EARNED DOLLARS. BY PARTICIPATING IN THE PROGRAM, A

REWARDS OWNER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR

ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE (1) YEAR

AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION,

OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED. ?

G. Legal Disputes.

1. Reward Owners agree that any controversy or claim at law or equity that arises out

of or relates to the Program (?Claims?) shall be resolved in accordance with one of

the subsections below, or as otherwise mutually agreed upon in writing by the

parties.

a. Arbitration. For any Claim (excluding Claims for injunctive or other equitable

relief) where the total amount of the award sought is less than $10,000.

Reward Owners or Country C-D-J-R may elect to resolve the dispute

through binding arbitration conducted by telephone, online, and/or based

solely upon written submissions where no-in person appearance is required.

Any judgment on the award rendered by the arbitrator may be entered in any

court having jurisdiction thereof.

b. Court. Alternatively, any Claim may be adjudicated by a court of competent

jurisdiction located in West Chester Pennsylvania, or where the defendant?s is located.

Preferred Owners and Country C-D-J-R agree to submit to the personal

jurisdiction of the courts located within the county of Chester, Pennsylvania.

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c. Violations of Section G (?Legal Disputes?) All Claims (excluding requests

for injunctive or equitable relief) between the parties must be resolved using

the dispute resolution mechanism that is selected in accordance with this

Section by the party first to assert a Claim, either through a court filing or a

commencement of arbitration. Should either party file an action contrary to

this Section G, the other party may recover attorneys? fees and costs up to

$1000.00, provided that the party seeking the award has notified the other

party in writing of the improperly filed Claim, and the other party has failed to

withdraw the Claim.

2. These Terms and Conditions are governed by and interpreted under the laws of the

state of Pennsylvania, U.S.; as such laws are applied to agreements entered into and to be

performed entirely within Pennsylvania by Pennsylvania residents. Notwithstanding the foregoing sentence,

the Federal Arbitration Act (?FAA?), and all of its rules and procedures,

shall govern Section G hereof, to the extent that the FAA is inconsistent with Pennsylvania

law. Headings are for reference purposes only and in no way define, limit, construe

or describe the scope or the extent of such section. Country C-D-J-R failure to

act with respect to a breach by Country?s Rewards Program does not waive its right

to act with respect to subsequent or similar breaches. These Terms and Conditions

and any documents it incorporates set forth the entire understanding between the

parties with respect to the subject matter hereof. Sections F and G shall survive any

termination or expiration of this agreement. It is the express wish of the parties that

this document and any related documents be drawn up in English.

3. If any provision of these Terms and Conditions is found to be invalid or

unenforceable by a court of competent jurisdiction, such provision shall be severed

from the remainder of these Terms and Conditions, which will otherwise remain in

force.

*Special Fixed Price transactions include, but are not limited to, Employee Purchase Program,

Supplier Purchase Program, Dealership Employee Purchase Program, ?below invoice? promotions.